Privacy Policy for Flower Delivery Cranham

Introduction

This Privacy Policy explains how Flower Delivery Cranham collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (GDPR). It applies to all customers placing orders with Flower Delivery Cranham from Cranham and the surrounding districts, whether orders are made online, by telephone, or in-person at our shop.

What Data We Collect

We collect only the data necessary to process your flower delivery orders and provide you with our services. The types of personal data we may collect include:

• Contact Information: Your name, delivery address, billing address, contact phone number, and, if provided, email address.
• Order Details: Information relating to your purchase, such as item selections, delivery instructions, occasion details (e.g., birthday, anniversary), and recipient name and address.
• Payment Information: Limited payment data necessary to process your transaction. Please note that all payment processing is handled by secure third-party processors, and we do not store your full payment card details.
• Correspondence: Records of your communications with us, including queries, compliments, and complaints.
• Technical Information: Data such as IP addresses, browser type, device identifiers, and cookies, if you use our website, to ensure the website works correctly and to improve user experience.

Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases, as defined by the GDPR:

• Contractual Obligation: We process your information to fulfil your order and to perform our contract with you.
• Legal Obligation: Certain processing is carried out to comply with laws applicable to our business, such as record-keeping for tax purposes.
• Legitimate Interests: Where it is in our legitimate business interests, such as to communicate with you about your order, to improve our services, or to prevent fraud, provided these interests are not overridden by your rights and interests.
• Consent: When you have given explicit consent, for example, to receive marketing communications. You can withdraw your consent at any time.

How We Use Your Data

Your data is used for the following purposes:

• Processing and fulfilling your flower delivery orders.
• Communicating with you about your orders and queries.
• Handling payment transactions securely via trusted payment processors.
• Meeting our legal and regulatory obligations.
• Improving and personalising our services based on feedback or preferences.
• Sending you marketing or promotional materials (only when consent is given).

Data Retention

Your personal data will be retained only for as long as necessary to fulfil the purposes set out in this policy. Generally, we keep order records and relevant customer communication for up to six years, in line with legal requirements for business and accounting purposes. After the retention period, your personal data will be securely deleted or anonymised.

Processors and Data Sharing

We will only share your personal data with trusted third parties and service providers necessary for the operation of our business. Examples include:

• Payment Processors: To securely process your payments.
• Delivery Partners: Where appropriate, to fulfil your orders on our behalf in the Cranham area or nearby districts.
• IT and Administrative Providers: Companies offering IT support, data storage, and system maintenance.

All third parties are contractually required to handle your data securely and only for the purposes specified by Flower Delivery Cranham. We do not sell, lease, or trade your personal data to any other organisations.

User Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You can ask us to correct inaccurate or incomplete information.
• Right to Erasure: You can request the deletion of your personal data in certain circumstances.
• Right to Restrict Processing: You may request the restriction or suppression of your personal data processing.
• Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
• Right to Object: You may object to our processing your personal data under certain conditions, including direct marketing.
• Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time.

If you wish to exercise any of these rights, please contact us using the methods set out on our website or in-store. We may ask you to verify your identity before responding to your request.

Security of Your Data

We are committed to ensuring your personal data remains secure. We have implemented appropriate technical and organisational measures to protect your data from unauthorised access, misuse, loss, or disclosure. Access to your data is restricted to staff and processors who need it to process your order or provide customer service.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from children under the age of 16. If you believe we have inadvertently collected personal information from a child, please contact us promptly so we can remove their data.

Changes to this Privacy Policy

We may occasionally update this privacy policy to reflect changes in our services or legal requirements. The latest version of the policy will always be available at our premises and on our website.

Contact Us

For any questions, concerns, or requests regarding your personal data or this privacy policy, please visit our premises or reach out to us using the contact information provided on our website or receipts.

By placing an order with Flower Delivery Cranham, you acknowledge that you have read and understood this policy. We thank you for trusting us with your information and look forward to providing you with excellent service.