Flower Delivery Cranham Returns & Refunds

Our Commitment to Freshness in Cranham

At Flower Delivery Cranham, we take immense pride in being a trusted local florist, delivering the freshest blooms to homes and businesses in Cranham and the surrounding areas. Our Fresh Flowers Guarantee is at the heart of our service, ensuring every arrangement brings beauty and delight while maintaining the highest standards of quality.

Fresh Flowers Guarantee

We know how important it is for your flowers to arrive vibrant and fresh. Our guarantee promises that flowers delivered will stay fresh for a minimum of five days from the delivery date, provided they are cared for following our recommended guidelines. We source our flowers daily and design every order with the utmost attention to quality and freshness.

Damaged-on-Arrival Policy

If your flowers or arrangement arrive damaged or not as described, please notify us within 24 hours of receipt. This allows us to quickly address any issues and ensure your satisfaction. Evidence of damage (such as a photograph) may be requested to help us understand the problem and improve our service.

Eligibility for Refunds or Replacements

Your satisfaction matters to us. If your flowers do not meet our Fresh Flowers Guarantee—being wilted or not lasting for the promised freshness window—or arrive in a damaged condition, you have the following options:

• Replacement: We will deliver a replacement bouquet or arrangement at the earliest possible opportunity, at no additional cost to you.
• Full Refund: If a replacement is not suitable, we will issue a full refund to your original payment method once the issue is confirmed.

All requests for refunds or replacements should be made within five days of your delivery date to ensure eligibility. Claims made after this period may not qualify under our policy.

How to Make a Complaint

Your feedback is invaluable in helping us maintain and improve our standards. If you have any concerns or complaints regarding your order, our service, or our policies, please reach out to us as soon as possible. When making a complaint, please provide your order details, a description of the issue, and photographs if applicable. We will acknowledge your complaint promptly and aim to resolve all issues within two working days.

Our Customer Care Pledge

As Cranham’s local floral experts, we are committed to building lasting relationships within our community. Whether it’s for personal occasions or business needs, your trust motivates us to consistently deliver exceptional flowers and service. If you ever feel that your experience hasn’t met your expectations, please allow us the opportunity to make things right.

Exclusions and Additional Information

Please note:

• Personalised items or bespoke floral designs may be excluded from returns unless faulty or damaged.
• Incorrect handling or failure to follow our care instructions may affect eligibility for refunds or replacements under the Fresh Flowers Guarantee.
• Seasonal availability may affect the exact reproduction of certain floral arrangements. We will always notify you if a suitable substitution is necessary.

Serving Cranham with Pride

Flower Delivery Cranham is honoured to serve the people and businesses of Cranham. Thank you for choosing us for your floral needs. We are always here to answer your questions, address your concerns, and ensure you enjoy a positive and memorable flower delivery experience every time.