Flower Delivery Cranham: Customer Terms & Conditions

Introduction

Welcome to Flower Delivery Cranham. By placing an order through our online flower delivery service, you agree to be bound by the following terms and conditions. Please read these Terms & Conditions carefully before making a purchase. These terms govern the use of our online flower delivery services for all customers in Cranham and the surrounding areas and explain your rights and obligations regarding orders, payments, cancellations, liability, and more.

If you do not accept these terms in full, you must not use our service. We may amend these terms at any time. Please check this page each time you place an order, as the latest version will apply.

About Us

Flower Delivery Cranham is an online retailer providing delivery of flowers and related products to Cranham and neighbouring communities. We pride ourselves on offering high-quality arrangements, prompt local delivery, and excellent customer service. These terms apply to all purchases made via our website across Cranham and the surrounding areas.

Order Process

Placing an order with Flower Delivery Cranham is a straightforward and secure process, tailored for customers seeking online flower delivery in Cranham:

• Selection: Browse our online catalogue and select the flower arrangements or products you wish to purchase. All product details, prices, and available delivery options are clearly displayed.
• Personalisation: Where available, you may include special instructions or a personalised message to accompany your flowers, which we will do our best to accommodate within reasonable limitations.
• Recipient Details: Enter the recipient’s full name, delivery address in Cranham or its surrounding areas, and contact phone number.
• Delivery Date: Choose from available delivery dates. We will make all reasonable efforts to deliver on your selected date, subject to exceptional circumstances as set out in these terms.
• Review and Confirm: Review your order summary before proceeding to payment. Please double-check delivery address details, recipient information, and your order contents to ensure accuracy.
• Order Acknowledgement: Once you submit your order, you will receive an email confirmation (if provided) acknowledging receipt. This does not confirm acceptance; acceptance is subject to payment clearance and stock availability.
• Order Acceptance: Our acceptance of your order takes place once we dispatch the flowers for delivery. We reserve the right to decline any order prior to this point with a full refund if necessary.

Product Availability & Substitution

All products are subject to availability. In the event that a specific flower, plant, or arrangement is unavailable due to seasonal variations or supply limitations, we reserve the right to substitute with flowers of equal or higher value and similar style or colour. We will always do our utmost to maintain the look and feel of the selected arrangement and inform you where practical.

Payments

We accept online payments made through approved payment methods as displayed on our website at the time of ordering. All prices are shown in GBP and include VAT where applicable. Payment must be made in full at the time of ordering.

• Payment Processing: Payments are processed securely. If payment is not authorised, your order will not proceed and you will be notified accordingly.
• Pricing: While we strive for accuracy, accidental pricing errors may occur. If a product is listed at an incorrect price, we reserve the right to refuse or cancel any orders placed at the incorrect price, even after your order has been confirmed. In these circumstances, we will notify you and issue a full refund.

Delivery

We offer flower delivery throughout Cranham and the surrounding areas. We will deliver your order to the recipient’s address provided at checkout. Delivery is subject to the following:

• Delivery Times: Deliveries are made during normal business hours. Specific times cannot be guaranteed, but we will aim to deliver on your chosen date.
• Delivery Addresses: Please ensure all delivery details are correct. We cannot accept responsibility for delayed or failed delivery due to incorrect or incomplete addresses, or if the intended recipient is unavailable at the delivery address.
• Delivery Confirmation: Where possible, we will provide confirmation that your order has been delivered. If delivery cannot be completed, we may attempt to leave the flowers with a neighbour or in a safe place, at our discretion.
• Acceptance of Goods: Once delivered, responsibility for your order transfers to you or the recipient. Please check the flowers upon receipt and report any issues to us within 24 hours.

Cancellations and Amendments

You have a legal right to cancel or amend your order for online flower delivery in Cranham:

• Cancellation By Customer: If you wish to cancel or change your order, you must contact us as soon as possible. Provided your order has not yet been prepared or dispatched, we will be able to cancel or amend it, and a full refund will be made. If the order has already entered preparation or has been dispatched, cancellations may not be possible and you may not be eligible for a full refund.
• Cancellation By Us: In rare cases, we may need to cancel an order due to circumstances beyond our control (such as unavailability of flowers or refusal of payment). In these cases, a full refund will be processed.
• Refunds: If you are eligible for a refund, it will be processed using the original payment method. It may take up to 5-7 working days for the refund to appear, depending on your bank or payment provider.

Quality and Returns

We take great care to ensure that flowers are delivered in excellent condition. Due to the perishable nature of flowers, we ask that any complaints regarding quality or condition of the delivered items be raised within 24 hours of receipt. We may require photographic evidence to resolve complaints, and at our discretion, we may offer a replacement, partial refund, or other remedy as appropriate. Returns of perishable items are generally not required, but please follow any specific instructions given by our customer team.

Customer Responsibilities

You are responsible for:

• Providing accurate and complete information for orders, including recipient details and delivery addresses in Cranham or surrounding areas.
• Responding promptly to communications from us regarding your order.
• Ensuring someone is available to accept delivery if required.
• Following care instructions provided to maximise the life and condition of your flowers.

Liability

Our liability regarding your order is subject to the following provisions:

• We accept responsibility for any loss or damage you suffer as a direct result of our negligence, up to the full value of your order.
• We do not accept responsibility for indirect or consequential losses including, for example, any loss of opportunity, revenue, or special occasions missed due to delivery issues outside of our control.
• We are not liable for failed delivery where correct information has not been provided or where the recipient is unavailable, nor for any delays caused by events beyond our reasonable control (such as adverse weather, local traffic restrictions, or third-party service failures).
• Nothing in these terms excludes or limits liability for death or personal injury caused by our negligence or any other liability which cannot be excluded or limited under UK law.

Intellectual Property

All content on our website, including photographs, branding, descriptions, and designs, remain our intellectual property or that of our licensors. No use of these materials is permitted without prior written consent.

Privacy

Any personal information provided during the order process will be treated in accordance with our privacy policy and applicable UK data protection laws. This includes ensuring your data is handled securely and only used for the purposes of fulfilling your flower order and, where relevant, communicating with you about your purchase.

Governing Law and Jurisdiction

These Terms & Conditions and any disputes or claims arising from them, or connected to your use of our flower delivery service, are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

• Severability: If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable, the remaining terms will continue in full force.
• No Waiver: Any delay or failure by us to exercise any right or remedy does not constitute a waiver of that or any other right or remedy.
• Entire Agreement: These Terms & Conditions represent the entire agreement between you and Flower Delivery Cranham regarding online flower orders and supersede any prior agreements or understandings.

Contact & Customer Service

If you have any queries regarding these Terms & Conditions or require assistance with your order, please refer to the contact information provided on our website. Our team is always happy to help clarify any aspect of your online flower delivery order in Cranham and surrounding areas.

Applicability of Terms

These Terms & Conditions apply to all individual and business customers placing orders for flower delivery online to Cranham and the local surrounding areas, regardless of delivery address within this region.

By completing your order, you agree to abide by these outlined terms, ensuring a smooth and enjoyable flower delivery experience.